Customer Success Specialist - Brand Champion

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective support. In this dynamic role, you will be the primary contact for customers, addressing inquiries and ensuring a seamless experience on the client’s shopping channel. Your responsibilities will include managing customer concerns, processing orders, and maintaining high service quality. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to thrive in a fast-paced environment. If you are passionate about delivering exceptional service and eager to contribute to a brand's success, this opportunity is perfect for you.

Qualifications

• Bachelor's Degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and maintain a positive attitude.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective support. In this dynamic role, you will be the primary contact for customers, addressing inquiries and ensuring a seamless experience on the client’s shopping channel. Your responsibilities will include managing customer concerns, processing orders, and maintaining high service quality. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to thrive in a fast-paced environment. If you are passionate about delivering exceptional service and eager to contribute to a brand's success, this opportunity is perfect for you.