Customer Success Specialist - Brand Champion

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 12,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist, where you'll be the face of the brand, supporting customers through various channels. This role requires a proactive approach to customer service, ensuring satisfaction and loyalty while maintaining a positive company image. You'll engage with customers, resolve their concerns, and contribute to a culture of excellence. If you have a passion for communication and a desire to make a difference, this position offers a fantastic opportunity to grow in a fast-paced environment. Embrace the chance to enhance customer experiences and be part of a thriving team dedicated to success.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers with online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a dynamic team as a Customer Success Specialist, where you'll be the face of the brand, supporting customers through various channels. This role requires a proactive approach to customer service, ensuring satisfaction and loyalty while maintaining a positive company image. You'll engage with customers, resolve their concerns, and contribute to a culture of excellence. If you have a passion for communication and a desire to make a difference, this position offers a fantastic opportunity to grow in a fast-paced environment. Embrace the chance to enhance customer experiences and be part of a thriving team dedicated to success.