Customer Success Specialist — Brand Advocate, Online Help

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Success Specialist to enhance customer satisfaction and loyalty. In this dynamic role, you will be the primary point of contact for customers, providing essential support through various communication channels. Your responsibilities will include assisting customers with online orders, addressing their concerns, and ensuring a seamless service experience. The ideal candidate will possess strong interpersonal skills, a passion for communication, and a commitment to excellence. Join a vibrant team where your contributions will make a significant impact on customer relationships and brand reputation.

Qualifications

• Minimum 6 months experience in customer support or relevant field.
• B2 level English proficiency required for effective communication.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is looking for a dedicated Customer Success Specialist to enhance customer satisfaction and loyalty. In this dynamic role, you will be the primary point of contact for customers, providing essential support through various communication channels. Your responsibilities will include assisting customers with online orders, addressing their concerns, and ensuring a seamless service experience. The ideal candidate will possess strong interpersonal skills, a passion for communication, and a commitment to excellence. Join a vibrant team where your contributions will make a significant impact on customer relationships and brand reputation.