Customer Success Specialist - Banking - Mandarin - KL

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist, where you will play a pivotal role in enhancing customer experiences. This position involves responding to customer inquiries via phone and email, providing essential information, and managing concerns effectively. You will have the opportunity to educate customers on self-service options and ensure their needs are met through excellent communication skills. This role is perfect for individuals who are eager to learn and grow in a customer-focused environment, making a significant impact on customer satisfaction. Fresh graduates are encouraged to apply and start their career in a supportive setting.

Qualifications

• Fluency in English and Mandarin is essential for effective communication.
• Education level of SPM or higher is required.

Responsibilities

• Educate customers on self-service options and automated banking channels.
• Clarify customer needs, evaluate problems, and provide solutions.

Skills

Fluent in English

Fluent in Mandarin

Excellent written communication

Excellent verbal communication

Customer rapport building

Problem-solving

Education

SPM and above

Job description

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

Qualifications

Job Requirements:

• Fluent in English and Mandarin languages, with excellent written and verbal communication skills.
• Education level: SPM and above.
• Able to work in 24/7 shift rotational basis.
• Proven ability to promote and build extraordinary customer rapport.
• Experience in a bank or financial institution customer service environment will have added advantage.
• Willingness to learn and improve.
• Fresh Graduates are encouraged to apply.

Responsibilities

Responsibilities and Accountabilities:

• Educate customers on self-service options and automated banking channels.
• Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
• Clarify customer needs, evaluate problems, and provide solutions.
• Perform specified KYC tasks when required.