Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

Join a dynamic team as a Customer Success Specialist, where you will be the voice of the brand, engaging with customers through various channels. This role demands a passion for communication and a commitment to excellence as you assist customers with their inquiries and online orders. You will be responsible for maintaining a professional image, handling customer concerns with empathy, and ensuring a seamless experience. This is an exciting opportunity to develop your skills in a fast-paced environment while contributing to customer satisfaction and loyalty. If you are ready to make a difference and grow in your career, this role is for you!

Qualifications

• Bachelor’s Degree or Diploma required; fresh graduates welcome.
• 6 months customer support experience preferred.

Responsibilities

• Support customers with online orders and inquiries.
• Maintain a positive and professional attitude at all times.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Problem-solving

Education

Bachelor’s Degree or Diploma in any discipline

Degrees in English or Mass Communication

Tools

Microsoft Windows

Microsoft Office

Job description

Join a dynamic team as a Customer Success Specialist, where you will be the voice of the brand, engaging with customers through various channels. This role demands a passion for communication and a commitment to excellence as you assist customers with their inquiries and online orders. You will be responsible for maintaining a professional image, handling customer concerns with empathy, and ensuring a seamless experience. This is an exciting opportunity to develop your skills in a fast-paced environment while contributing to customer satisfaction and loyalty. If you are ready to make a difference and grow in your career, this role is for you!