Customer Success Pro - APAC (Remote, Flexible Hours)

ScriptRunner; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading automation technology firm in Kuala Lumpur is seeking a Customer Success Associate to support and enhance user engagement with their products. The successful candidate will assist in customer onboarding, cultivate relationships for retention, and ensure high levels of customer satisfaction. Strong communication, relational intelligence, and adaptability are key, while experience with the Atlassian ecosystem is a plus. The position offers a flexible work environment with generous leave policies.

Benefits

Generous holiday allowance

Flexible working hours

MacBook provided

Comprehensive Time Away Policy

Support for remote workers

Qualifications

• Flexibility and focus to maintain a high level of performance across differing tasks.
• Engage and build rapport with users of the ScriptRunner products.
• Client-facing role with customer success at forefront of decisions.

Responsibilities

• Support small to medium customer accounts through onboarding and ongoing use of ScriptRunner products.
• Build strong relationships to ensure customer satisfaction and retention.
• Advise customers on best practices and identify upselling opportunities.
• Act as a trusted point of contact for queries regarding products and contracts.
• Engage with the ScriptRunner Loop community and moderate discussions.
• Gather customer feedback to improve experience and inform product roadmaps.
• Feed customer insights back to product teams.
• Stay updated on ScriptRunner products and industry trends.

Skills

Excellent organisational, prioritisation and interpersonal skills

Ability to engage with end users

Listening and seeking to understand

Relational intelligence

Empathy

Customer‑centric view

Communication

Willingness to develop technical and coding skills

Job description

A leading automation technology firm in Kuala Lumpur is seeking a Customer Success Associate to support and enhance user engagement with their products. The successful candidate will assist in customer onboarding, cultivate relationships for retention, and ensure high levels of customer satisfaction. Strong communication, relational intelligence, and adaptability are key, while experience with the Atlassian ecosystem is a plus. The position offers a flexible work environment with generous leave policies.