Customer Success Manager (Services)

Schneider Electric North America; Petaling Jaya; On-site; MYR 100,000 - 130,000; Full time

Job summary

A global energy management firm in Petaling Jaya seeks a Customer Success Manager to ensure clients achieve business goals through digital services. The ideal candidate will have a Bachelor's degree in Engineering and a minimum of 7 years’ experience, with expertise in IoT and Cloud technologies. Responsibilities include managing client relationships, driving renewals, and providing insights for strategic decisions. A customer-first mindset and strong communication skills are essential.

Benefits

Global Family Leave

Comprehensive medical coverage

Employee Stock Ownership

Qualifications

• Min 7 years of relevant working experience.
• Industry knowledge in electro-intensive sectors, EcoStruxure, IoT, or Cloud technologies.
• Proven track record of generating or leading related opportunities.

Responsibilities

• Lead client relationships across the full lifecycle.
• Advise clients on their digital vision and align on desired outcomes.
• Drive retention and growth by managing renewals and identifying opportunities.

Skills

Customer-first mindset

Strong communication skills

Analytical thinking

Tech-savvy

Collaboration

Education

Bachelor's degree in Engineering or related discipline

Tools

Microsoft Office

Salesforce

Job description

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

Are you ready to be the strategic partner who helps clients thrive in their digital journey? As a Customer Success Manager, you’ll be the trusted advisor and primary point of accountability for assigned clients, ensuring they achieve their business goals through our digital recurring services.

In this dynamic role, you will:

• Lead client relationships across the full lifecycle—Adopt, Expand, Renew—ensuring seamless onboarding, usage training, and accelerated time to value.
• Define and deliver success by advising clients on their digital vision, aligning on desired outcomes, and crafting actionable success plans.
• Drive retention and growth by managing renewals, minimizing churn, and identifying upsell and cross-sell opportunities in collaboration with our Connected Services Hub experts.
• Deliver insights and impact through regular performance updates, data-driven reviews (QBRs), and trend analysis to guide strategic decisions.
• Champion customer health by building and tracking standard Customer Health Score metrics and ensuring high data quality in contracts for smooth execution and renewal.
• Maximize adoption and satisfaction by identifying users of our digital services, driving product usage, and ensuring timely resolution of support issues and feedback.
• Build strong relationships with key stakeholders and Business Decision Makers to influence adoption and long‑term engagement.
• Ensure contract integrity by verifying that the entitled Installed Base is fully attached at contract start, renewal, and throughout the lifecycle.
• Collaborate cross‑functionally with country Sales teams to support end‑to‑end opportunity management—from lead to order.
• Continuously improve by sharing best practices and providing feedback on offer enhancements based on customer input and adoption trends.

What qualifications will make you successful for this role?

• Bachelor’s degree in Engineering (preferred) or other related discipline.
• Min 7 years of relevant working experience.
• Industry knowledge in electro-intensive sectors, EcoStruxure, IoT, or Cloud technologies, with a proven track record of generating or leading related opportunities.
• Tech‑savvy with proficiency in Microsoft Office and Salesforce.
• Customer‑first mindset with nurturing, farmer‑like characteristics and a deep passion for making others successful.
• Strong communicator with excellent verbal and written skills.
• Analytical thinker with sharp attention to detail.
• Team player who thrives in collaborative environments.
• Entrepreneurial spirit with a dynamic approach and a drive to bring forward new proposals.
• High commitment to the company’s vision and values.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• …and more!

Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.