Customer Success Manager: Drive Adoption & Value

Insider; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading B2B SaaS company in Kuala Lumpur is seeking a Customer Success Manager to enhance client adoption and retention. The role involves building strong relationships with clients, understanding their needs, and ensuring they maximize the utilization of our technology. Candidates should hold a university degree and possess over 4 years of customer success experience. Strong communication skills in English and Malay are essential, along with strategic thinking and project management skills.

Qualifications

• 4+ years relevant work experience in customer success or account management.
• High sense of responsibility and accountability.
• Self-motivated and proactive teammate.

Responsibilities

• Drive adoption and retention through customer relationships.
• Coordinate with technical and onboarding teams.
• Ensure maximum impact of services provided to clients.

Skills

Strong communication skills in English & Malay

Customer-oriented

Project management skills

Strategic thinking

Education

University degree in Business, Marketing, or related fields

Job description

A leading B2B SaaS company in Kuala Lumpur is seeking a Customer Success Manager to enhance client adoption and retention. The role involves building strong relationships with clients, understanding their needs, and ensuring they maximize the utilization of our technology. Candidates should hold a university degree and possess over 4 years of customer success experience. Strong communication skills in English and Malay are essential, along with strategic thinking and project management skills.