Customer Success Manager

Hyped Mind Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology company in Malaysia is seeking a Customer Success Manager to ensure customer satisfaction and retention. You will manage client relationships, conduct performance assessments, and leverage data analysis to drive success. The ideal candidate will have at least 3 years of experience in a customer-facing role, preferably within the tech industry. Join us for competitive pay and opportunities for professional growth.

Benefits

Competitive salary

Comprehensive benefits

KPI-based performance bonus

Opportunities for professional development

Qualifications

• Minimum 3 years of experience in a customer-facing role, preferably in the technology or software industry.
• Strong exposure to Gen A.I. technologies in improving job performance.
• Familiarity with customer success best practices.

Responsibilities

• Develop and maintain strong relationships with assigned customers.
• Conduct regular client check-ins and performance reviews.
• Analyze customer data and insights to identify trends.

Skills

Customer relationship management

Problem-solving skills

Data analysis

Communication skills

Interpersonal skills

Job description

About the role

Join Hyped Mind Sdn Bhd as a Customer Success Manager and play a pivotal role in ensuring long term satisfaction and retention of our valued customers. As a Customer Success Manager, you will be responsible for proactively managing and supporting our clients, ensuring they achieve their desired outcomes through our innovative products and services.

What you'll be doing

• Develop and maintain strong relationships with assigned customers, serving as their primary point of contact
• Conduct regular client check-ins, performance reviews, and satisfaction surveys
• Manage client onboarding processes to ensure smooth transitions and clear expectations
• Report to our Head of Projects, working closely together to strategise and execute
• Proactively identify and address customer needs, concerns, and opportunities for growth
• Collaborate with cross-functional teams to deliver exceptional customer experiences and support
• Analyze customer data and insights to identify trends, opportunities, and areas for improvement
• Develop and implement customer success strategies, programs, and initiatives to drive customer satisfaction and retention
• Serve as a trusted advisor, providing guidance and recommendations to help customers achieve their goals
• Handle escalations with professionalism and provide quick resolutions
• Contribute to the continuous improvement of our products and services based on customer feedback
• Support business renewal and contract extension activities

What we're looking for

• Minimum 3 years of experience in a customer-facing role, preferably in the technology or software industry
• Strong communication and interpersonal skills, with the ability to maintain positive relationships and collaborate with diverse stakeholders
• Strong exposure to Gen A.I. technologies in improving job performance
• Excellent problem-solving and analytical skills, with the ability to identify and address customer pain points
• Proven ability to manage multiple clients or projects simultaneously
• Familiarity with customer success best practices and the ability to develop and implement effective strategies
• Proficient in data analysis and reporting, with the ability to translate insights into actionable recommendations
• Passion for providing exceptional customer service and a genuine interest in technology and innovation

What we offer

Hyped Mind, we are committed to fostering a culture of innovation, collaboration, and personal growth. We offer a competitive salary, comprehensive benefits, KPI-based performance bonus, and opportunities for professional development. You\'ll have the chance to work on cutting-edge projects, collaborate with talented individuals, and contribute to the success of our company. Join us in shaping the future of technology!

Apply now to embark on an exciting journey with Hyped Mind Sdn Bhd!

Application questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What\'s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years\' experience do you have as a Customer Success Manager?
• Do you have technical pre-sales experience?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?