Customer Success Manager

SEEK; Kuala Lumpur; On-site; MYR 90,000 - 110,000; Full time

Job summary

A leading employment solutions company in Kuala Lumpur is seeking an experienced Customer Success Manager. In this role, you will drive product adoption and behavioral change while facilitating training programs for clients. You will work closely with sales teams to maximize customer value, manage key relationships, and provide insights for continuous improvement. Ideal candidates will have strong communication skills and a proven track record in client engagement.

Qualifications

• Experience in facilitating training sessions and consulting.
• Knowledge of sourcing challenges and employment conditions.
• Ability to drive behavioral change through communication.

Responsibilities

• Drive adoption of new and existing products with Sales teams.
• Plan and facilitate client training programs.
• Manage issues with key decision makers.
• Derive insights from customer engagement data.
• Provide feedback for product improvement.

Skills

Facilitating group training sessions

Talent acquisition knowledge

Strong client relationship building

Communication skills

Data analysis

Creative problem-solving

Job description

Company Description

Connecting your potential with possibility at SEEK

At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.

We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and encouraging environment where everyone is passionate about our common purpose and where our people can build enriching and exciting careers. Our future potential is your opportunity.

‘Our SEEK’

At SEEK our biggest asset is our people, and we are proud of our community of valued, dedicated and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK outstanding and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which:

• Passion: we are passionate about SEEK, our purpose, our customers and our community
• Team: we care about each other and collaborate to achieve together
• Delivery: we complete tasks with excellence and achieve great results
• Future: we believe and act for the long term

Job Description

Ready to transform how Australia’s top graduate employers engage with university talent? We're seeking an experienced Customer Success Manager to join SEEKGrad, where you'll drive behavioral change, product adoption, and sustainable growth within our customer segments. You'll work closely with Sales teams, Account Executives, and broader SEEK functions to bring creative approaches that engage and influence customers while driving adoption of innovative products.

You will partner with sales portfolios to ensure customers receive maximum value from new and existing products, while planning and facilitating comprehensive client training programs. Through one-on-one consulting and group training sessions, you'll help customers effectively integrate products into their daily workflows to maximize success. Your role involves working with senior decision makers to influence top-down adoption while utilizing data insights to drive continuous improvement and customer engagement.

Key Responsibilities

• Partner with Sales teams to drive adoption of new and existing products ensuring customers receive maximum value
• Plan and facilitate client training programs through webinars, face-to-face sessions and one-on-one consulting to maximize product integration
• Work closely with customers to identify strategic sourcing needs and provide feedback to product development teams
• Engage with key decision makers to manage issues, challenges and concerns while driving product integration success
• Utilize SEEKGrad and client data sources to derive insights into customer engagement and product usage patterns
• Work with client leadership teams to influence adoption and drive usage from senior levels down
• Continuously provide Voice of Customer feedback to wider SEEKGrad and SEEK business for improved customer relations

Qualifications

• Demonstrated experience facilitating group training sessions and one-to-one consulting to achieve strategic business outcomes
• Excellent depth of knowledge in talent acquisition, sourcing challenges and employment industry conditions
• Proven track record building strong client and internal stakeholder relationships across all organizational levels
• Strong communication skills with demonstrated experience influencing and driving behavioral change successfully
• Ability to analyze data, derive actionable insights and apply findings for continuous improvement purposes
• Creative problem‑solving skills with experience working to KPIs/targets and developing achievement plans

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.