Customer Success Manager

Browzwear; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in fashion seeks a proactive Customer Success Manager in Kuala Lumpur to drive customer adoption and success. The ideal candidate will have 5–7 years of experience in B2B SaaS, with strong account management skills and a focus on value delivery and renewals. Fluency in English is required, and knowledge of Mandarin or Vietnamese is a plus. This role offers a unique chance to shape digital strategies for major clients.

Qualifications

• 5–7+ years of experience in high touch customer success or account management.
• Strong commercial acumen and ability to achieve renewal targets.
• Fluency in written and spoken English is mandatory.

Responsibilities

• Own a portfolio of strategic enterprise and mid-market accounts.
• Lead business reviews and success planning with C-level executives.
• Develop and roll out scalable customer success programs.

Skills

Customer Success Management

Account Management

Strategic Thinking

Presentation Skills

B2B SaaS Experience

Job description

At Browzwear, we’re transforming the fashion industry with cutting‑edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team.

This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.

What You Will Do

• Own a portfolio of strategic enterprise and mid‑market accounts across onboarding, adoption, renewal, and expansion
• Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
• Lead business reviews, success planning, and strategic check‑ins aligned to measurable outcomes and KPIs with C‑level executives to daily users
• Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
• Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.
• Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization
• Collaborate with sales, product, marketing, and support to ensure consistent, value‑driven customer experiences
• Identify growth opportunities and collaborate with sales to drive cross‑sell/upsell conversations
• Own portfolio health, product usage leading to above average renewals & growth targets
• Identify & proactively manage account risks and is able to maintain below average churn rates

Who You Are

• 5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm
• Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
• Ability to translate technology into business value and ROI‑driven narratives.
• Highly organized, strategic thinker with strong presentation and facilitation skills
• Comfort working across global, cross‑functional teams in a fast‑paced environment.
• Background in fashion or retail tech preferred but not mandatory.
• Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.