Customer Success Executive - Onboarding, Retention & Upsell

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Success Executive in Kuala Lumpur. The ideal candidate will guide customers through the onboarding process, provide product training, and work to ensure customer satisfaction and retention. Required qualifications include a degree and strong communication skills in English, Bahasa Malaysia, and Mandarin. This role offers opportunities for growth in a dynamic environment.

Benefits

Company phone and SIM

Mileage claims

Qualifications

• At least 1 year working experience in a related field.
• Ability to multitask with a positive attitude.
• Proficient in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Guide customers through the onboarding process.
• Provide product orientation for customer value maximization.
• Monitor customer accounts for potential issues.
• Encourage customers for promotional activities.
• Understand products and update customers on features.

Skills

Interpersonal skills

Communication skills

Analytical thinking

Attention to detail

Education

SPM/STPM/Diploma/Degree

Job description

A reputable recruitment agency is seeking a Customer Success Executive in Kuala Lumpur. The ideal candidate will guide customers through the onboarding process, provide product training, and work to ensure customer satisfaction and retention. Required qualifications include a degree and strong communication skills in English, Bahasa Malaysia, and Mandarin. This role offers opportunities for growth in a dynamic environment.