Customer Success Executive

Nano Medic Care Sdn. Bhd.; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A medical technology company in Puchong is seeking a Customer Success Executive to assist with the installation and maintenance of medical devices. This hands-on role is perfect for individuals interested in healthcare technology and offers training for fresh graduates. Responsibilities include supporting preventive maintenance, conducting product demonstrations, and collaborating with various teams to ensure excellent customer support.

Qualifications

• Fresh graduates are encouraged to apply; training will be provided.
• Interest in medical devices and healthcare technology.
• Willingness to travel and possess a valid driving license.

Responsibilities

• Assist in installation and setup of medical devices at hospitals.
• Support preventive maintenance and troubleshooting tasks.
• Help in product demonstrations and user training sessions.

Skills

Communication skills

Problem-solving

Teamwork

Hands-on technical skills

Education

Diploma or Certificate in Biomedical Science, Mechatronics, Electrical, or related

Job description

Job Summary

We are looking for an enthusiastic Customer Success Executive to join our team. This role is ideal for someone who enjoys hands-on work, learning about medical technology, and communicating with people. You will support the installation, servicing, and maintenance of medical devices while gaining practical experience in the healthcare industry.

Key Responsibilities

• Assist in installation and setup of medical devices at hospitals or clinics.
• Support preventive maintenance and basic troubleshooting under supervision.
• Help in product demonstrations and user training sessions alongside senior team members.
• Maintain proper service documentation and records.
• Ensure tools and equipment are kept in good condition.
• Provide friendly and professional support to customers.
• Work closely with sales, marketing, and operations teams to ensure smooth service delivery.

Requirements

• Diploma or Certificate in Biomedical Science, Mechatronics, Electrical, or related technical field.
• Fresh graduates are encouraged to apply; training will be provided.
• Interest in medical devices, healthcare technology, and continuous learning.
• Enjoys communicating with others and being part of a team.
• Good problem-solving attitude and willingness to travel.
• Possess a valid driving license.