Customer Success Engineer – Chinese Speaker Required – Technical Support Role

Tribe Digital; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology firm in Kuala Lumpur is looking for a Customer Success Engineer fluent in Chinese and English. In this office-based role, you will provide technical support, address customer inquiries, and ensure effective communication across departments. Ideal candidates will have a technical background and at least one year of customer service experience. The position offers a monthly salary between RM 5,200 and RM 6,000, including allowances, and requires flexibility for shift work.

Qualifications

• Technical diploma/degree or at least 1+ years in technical customer support.
• Ability to explain complex technical concepts clearly.
• Collaborative mindset required for team environments.

Responsibilities

• Serve as primary technical contact for customer inquiries.
• Ensure seamless order fulfilment by coordinating across departments.
• Proactively address service issues and implement improvements.

Skills

Fluent Chinese

Fluent English

Technical problem-solving

Communication skills

Adaptability to shift work

Education

Technical diploma/degree or equivalent experience

Job description

Customer Success Engineer – Chinese Speaker Required – Technical Support Role

Work Arrangement: Office-based with shift rotation
Location: V2 Office Tower, Sunway Velocity
Monthly Package: RM 5,200 – RM 6,000 (including allowances)

About This Position:
Join our technical customer success team where you'll combine engineering knowledge with customer service excellence. This role is perfect for bilingual professionals who enjoy solving technical problems while building client relationships.

Your Impact:

• Serve as primary technical contact for customer inquiries.
• Ensure seamless order fulfilment by coordinating across departments.
• Proactively address service issues and implement improvements.
• Work flexible shifts to provide 24/7 support coverage.

We Require:

• Technical diploma/degree OR at least 1+ years in technical customer support.
• Must speak and write fluent Chinese and English.
• Ability to explain complex technical concepts clearly.
• Collaborative mindset and adaptability to shift work.

Salary Structure:

Fixed allowances: RM 400 transport + RM 500 language (post-probation)

Total monthly: RM 5,200 – RM 6,000

Application Question(s):

This role is based in Sunway Velocity v2 office tower, Cheras. Can you commute to and work from this location?

Can you read and write fluent English and Mandarin?

Can you commit to rotational shift which may include midnight and weekend schedules?

Do you have experience in electronics, mechanics, engineering, or at least one year of customer service relevant work experience?

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