Customer Success Champion - Online Orders & Support

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

Join an established industry player as a Customer Success Specialist, where you'll be the face of the brand, assisting customers through various channels. This role requires a passion for communication and a commitment to excellence, ensuring customer satisfaction while handling inquiries and concerns. You'll thrive in a supportive environment that values continuous improvement and teamwork, making a real difference in customer experiences. If you're eager to learn and grow in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency in all aspects is essential.

Responsibilities

• Support customers to place online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Analytical skills

Critical thinking

Positive attitude

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join an established industry player as a Customer Success Specialist, where you'll be the face of the brand, assisting customers through various channels. This role requires a passion for communication and a commitment to excellence, ensuring customer satisfaction while handling inquiries and concerns. You'll thrive in a supportive environment that values continuous improvement and teamwork, making a real difference in customer experiences. If you're eager to learn and grow in a fast-paced setting, this opportunity is perfect for you.