Customer Success Advocate for Online Orders & Support

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 12,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist, where you'll be the vital link between customers and the brand. In this dynamic role, you'll respond to inquiries, manage customer concerns, and provide exceptional support through various communication channels. Your ability to maintain a positive and professional attitude will enhance customer satisfaction and loyalty. If you're passionate about communication and eager to contribute to a culture of excellence, this opportunity is perfect for you. Embrace the challenge and help shape the customer experience in a fast-paced environment that values your growth and success.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency in all aspects is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Process payments while safeguarding customer data.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a forward-thinking company as a Customer Success Specialist, where you'll be the vital link between customers and the brand. In this dynamic role, you'll respond to inquiries, manage customer concerns, and provide exceptional support through various communication channels. Your ability to maintain a positive and professional attitude will enhance customer satisfaction and loyalty. If you're passionate about communication and eager to contribute to a culture of excellence, this opportunity is perfect for you. Embrace the challenge and help shape the customer experience in a fast-paced environment that values your growth and success.