Customer Success Advocate for Online Orders

Teleperformance; Bayan Lepas; On-site; USD 7,000 - 12,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Specialist, where you'll be the face of the brand, responding to customer inquiries and ensuring a seamless experience. This role emphasizes the importance of quality service, active listening, and maintaining a positive attitude in a fast-paced environment. You'll engage with customers through various channels, helping them navigate online orders while safeguarding their personal information. With opportunities for continuous learning and improvement, this position is perfect for those passionate about communication and customer satisfaction. If you're ready to make a difference and embody the values of excellence and responsibility, this is the role for you.

Qualifications

• Bachelor’s degree or diploma in any discipline is required.
• B2 level English proficiency in all areas is mandatory.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and maintain a positive attitude.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Join a forward-thinking company as a Customer Success Specialist, where you'll be the face of the brand, responding to customer inquiries and ensuring a seamless experience. This role emphasizes the importance of quality service, active listening, and maintaining a positive attitude in a fast-paced environment. You'll engage with customers through various channels, helping them navigate online orders while safeguarding their personal information. With opportunities for continuous learning and improvement, this position is perfect for those passionate about communication and customer satisfaction. If you're ready to make a difference and embody the values of excellence and responsibility, this is the role for you.