Customer Success Advocate — Delight Customers & Resolve

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to be the face of their brand, providing exceptional support through various communication channels. In this role, you will engage with customers, manage their concerns, and ensure a positive experience while representing the company's values. You will be responsible for assisting customers with online orders, processing payments, and maintaining high service quality. This role is perfect for individuals who are passionate about customer service and possess strong interpersonal skills. Join a dynamic team where your contributions will help foster customer loyalty and enhance the brand's reputation.

Qualifications

• Bachelor's Degree or Diploma in any discipline required.
• B2 level English proficiency needed for effective communication.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Positive Attitude

Education

Bachelor's Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to be the face of their brand, providing exceptional support through various communication channels. In this role, you will engage with customers, manage their concerns, and ensure a positive experience while representing the company's values. You will be responsible for assisting customers with online orders, processing payments, and maintaining high service quality. This role is perfect for individuals who are passionate about customer service and possess strong interpersonal skills. Join a dynamic team where your contributions will help foster customer loyalty and enhance the brand's reputation.