Customer Service 中文客服专员

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a reliable Customer Service Representative to manage inquiries and ensure a smooth customer experience. The role includes handling customer needs while exceeding KPIs and requires fluency in Mandarin and English. Candidates should be comfortable with rotational shifts and fresh graduates are welcome to apply. This position offers a great opportunity to develop customer relations skills in a supportive work environment.

Qualifications

• Comfortable with rotational shifts.
• Able to work during public holidays.
• Fresh graduates are welcome to apply.

Responsibilities

• Serve as the primary contact for customers.
• Handle customer needs and identify opportunities for additional services.
• Meet or exceed all contractual KPIs.
• Track and document complex issues.
• Participate in initiatives to improve customer satisfaction.

Skills

Customer-oriented

Empathy

Active listening

Critical thinking

Fluent in Mandarin

Fluent in English

Education

Diploma or equivalent

Job description

We are seeking a reliable and customer-oriented individual to join our transportation team as a Customer Service Representative. The role involves managing customer inquiries, coordinating service requests, and ensuring a smooth and professional customer experience.

Responsibilities

• Serve as the professional primary contact, using empathy, active listening, and critical thinking to provide accurate, first-contact resolutions while building customer rapport.
• Expertly handle customer needs while proactively identifying opportunities to offer additional products or services that provide genuine customer benefit.
• Consistently meet or exceed all contractual KPIs (speed, quality, and resolution) by maintaining a strong, foundational knowledge of client products and services.
• Efficiently track and document complex issues, knowing precisely when and how to evolve inquiries to senior staff or specialized resources for timely support.
• Actively participate in initiatives to improve overall customer satisfaction, translating feedback and performance data into enhancements for the business.

Requirements

• Comfortable with rotational shifts (Shift allowance provided).
• Able to work during PH (Replacement Leave will be given during gazette PH).
• At least Diploma or above; or equivalent education qualification.
• Fresh graduates are welcome to apply!
• Fluent in both Simplified & Traditional Mandarin; & English due to business needs.
• Able to onboard by 5th January 2026.
• Working location: Nu Tower 2, KL Sentral.

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