Customer Service (Teaching Assistant)

51talk; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading EduTech company in Kuala Lumpur is seeking dedicated individuals to provide English learning support. The role involves monitoring student progress and communicating with parents to ensure educational quality. Candidates should have a diploma and proficiency in Mandarin and English. The organization offers competitive salaries, career growth opportunities, and professional training. Join a mission-driven team to support students in achieving their language learning goals.

Benefits

Competitive Salary Package

Clear Career Path

Professional Training

International Team

Prime Location

Qualifications

• Proficient in Mandarin and English (spoken & written).
• Responsible, patient, and passionate about education.
• Experience in teaching, tutoring, or student service is advantageous.

Responsibilities

• Provide personalized English learning support (speaking, grammar, learning plans).
• Monitor student progress and provide actionable feedback.
• Communicate with parents to share updates and recommendations.
• Manage a portfolio of students and ensure service quality.
• Support course renewal and referral efforts.

Skills

Proficient in Mandarin

Excellent communication skills

Interpersonal skills

Passionate about education

Education

Diploma or above, preferably in Education or English

Job description

51Talk is a leading international EduTech company known for providing top-quality English language education. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

About Us

51Talk is a leading international EduTech company known for providing top-quality English language education. We are a dynamic organization with a robust global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

Why Join Us

• Competitive Salary Package: RM3,500 – RM5,500 total monthly (includes attendance and performance incentives)

• Clear Career Path: Opportunities to advance from entry-level to leadership roles

• Professional Training: Comprehensive onboarding & continuous skill development

• International Team: Collaborate with colleagues from across Asia

• Prime Location: Modern office near public transport

Tasks & responsibilities

• Provide personalized English learning support (speaking, grammar, learning plans)

• Monitor student progress and give actionable feedback

• Communicate with parents to share updates and recommendations

• Manage a portfolio of students and ensure service quality

• Support course renewal and referral efforts

Qualifications & experience

• Diploma or above. Majors in Education, English, or related fields are preferred, but candidates from other backgrounds with strong English skills are also welcome.

• Proficient in Mandarin and English (spoken & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• Excellent communication and interpersonal skills

• Responsible, patient, and passionate about education

• Teaching, tutoring, or student service experience is a plus, but not required. Fresh graduates with passion for education are encouraged to apply.

📩 Apply now and be part of a mission-driven team helping students achieve real progress in English learning.