Customer Service (Stockbroking Industry)

Triiio Vertex Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A financial services firm in Kuala Lumpur is seeking candidates with a finance background to assist clients with trading inquiries. Responsibilities include resolving client queries via various communication channels and maintaining client accounts. The ideal candidate should have at least 1.5 years of experience, excellent English communication skills, and a willingness to work shifts. The position offers opportunities for continuous learning and potential salary increments through sponsored certifications.

Benefits

Sponsored certifications with 3 times salary increment in 18 months

Yearly performance bonus

Exposure to the ASX market

Qualifications

• At least 1.5 years of working experience.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Must be willing to work Australian and US shifts.

Responsibilities

• Resolve client requests and inquiries via calls, emails, and live chats.
• Maintain client accounts and liaise with internal departments to resolve queries.
• Engage in continuous education on the ASX market.

Skills

Excellent command of the English language (written and spoken)

Ability to multitask

Exhibit Growth Mindset

Keen interest in stockbroking and financial investments

Willingness to learn about the Australian Stock Exchange

Education

Recognized Degree in Business/Accounting/Finance/Management

Tools

Microsoft Office Suite

Job description

Work with an Australia-based provider offering full-service and online broking, corporate finance, and financial advisory services to private, institutional, and corporate clients.

We are looking for candidates who love working with clients, value continuous learning, and are great with both spoken and written English communication skills.

What’s in it for YOU?

• Sponsored certifications with 3 times salary increment in 18 months.
• Gain exposure and engage in continuous learning about the ASX market.
• Yearly performance bonus.

Responsibilities:

• Resolve client requests and inquiries via calls, emails, and live chats in relation to account opening, security quotes, orders, client portfolios, share transfers, corporation actions, product offerings and services of the Online Trading platform, and other queries relating to share trading.
• Maintain client accounts and liaise with other internal departments to effectively resolve client queries.
• Continuous education on the ASX market.

Requirements:

• At least 1.5 years of working experience
• Finance Education background - a recognized Degree in Business/ Accounting/ Finance/ Management or relevant professional qualifications
• Excellent command of the English language (written and spoken)
• Must be willing to work Australian and US Shift
• Ability to multitask such as using multiple mediums of communication to interact with customers.
• Exhibit Growth Mindset
• Keen interest in stockbroking and financial investments
• Keen and willing to learn about the Australian Stock Exchange
• Applicants should be Malaysian citizens or hold relevant residence status
• The ability to work during Malaysian public holidays

Bonus

• Experience in equity or futures market
• Experience with Microsoft Office suite of products