Customer Service Specialist (Penang - Mon-Fri)

Agensi Pekerjaan JobScoper Sdn. Bhd.; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Malaysia is seeking customer service representatives to handle inquiries via calls, emails, or chat. The ideal candidates will have strong communication skills in English and Mandarin, with Cantonese being compulsory. Previous experience in a call center is an advantage. The position offers training, annual leave, and EPF & SOSCO benefits.

Benefits

Provided training

Annual leave

Medical leave

EPF & SOSCO

Qualifications

• Minimum SPM / Diploma / Degree in any field.
• Good communication skills in English and Mandarin (Cantonese is compulsory).
• Prior call center or customer service experience is an advantage.

Responsibilities

• Handle customer inquiries through calls, emails, or chat in a professional manner.
• Provide accurate information about the company’s products or services.
• Assist customers with complaints, requests, or issues, and ensure timely resolution.
• Maintain good customer satisfaction by following communication guidelines.

Skills

Good communication skills in English

Good communication skills in Mandarin

Cantonese proficiency

Education

Minimum SPM / Diploma / Degree in any field

Job description

Job Responsibility

• Handle customer inquiries through calls, emails, or chat in a professional manner.
• Provide accurate information about the company’s products or services.
• Assist customers with complaints, requests, or issues, and ensure timely resolution.
• Maintain good customer satisfaction by following communication guidelines.

Job Requirements

• Minimum SPM / Diploma / Degree in any field.
• Good communication skills in English and Mandarin (Cantonese is compulsory).
• Prior call center or customer service experience is an advantage.
• Working hour: Monday- Friday; 9am-6pm.

Job Benefits

• Provided training.
• Annual leave/Medical leave.
• EPF & SOSCO.