Customer Service Specialist - Mandarin Speaker

CB Talents; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

CB Talents in Kuala Lumpur, Malaysia is seeking a Mandarin-speaking Customer Service Specialist to handle orders, deliveries, payments, and product information. You will communicate primarily in Mandarin, with English support in a professional environment.

Open to candidates with customer support experience or fresh graduates with relevant education who are eager to learn in a fast-paced international setting.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates encouraged to apply.
• Technical troubleshooting experience is an advantage.
• Familiarity with mobile OS and devices.

Responsibilities

• Provide customer service support for post-order inquiries, delivery updates and payment information.
• Assist customers by answering questions related to order status and changes.
• Deliver professional, high-quality customer interactions per client standards.
• Meet standards for call quality, audits, and customer satisfaction.
• Develop and maintain knowledge of client-supported products.
• Record customer information accurately in internal systems.
• Follow training, procedures, and quality guidelines in every interaction.

Skills

Mandarin proficiency (C1)

English proficiency (B2)

Strong communication skills

Customer support mindset

Education

Bachelor's Degree or Diploma in any discipline

Job description

Hi Talent Ready!

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia.

In this role, you will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. You will communicate mainly in Mandarin, while also using English in a professional working environment.

This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.

Additional Information

• Fresh graduates are welcome to apply.
• Call center experience is not mandatory, but it would be an advantage.
• Candidates must be willing to work on-site in Kuala Lumpur, Malaysia.
• Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached.

Requirements

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced and high-demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.