Customer Service Specialist - Mandarin (Fintech Industry)

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is looking for a proactive Customer Service Specialist who is fluent in Mandarin to join their team in the Fintech sector. You will be the primary contact for customers, handling inquiries and ensuring top-notch service. Candidates should have 1-2 years of experience in customer service, particularly in banking, possess excellent communication skills in English and Mandarin, and have strong problem-solving abilities. This role focuses on enhancing customer satisfaction and loyalty.

Qualifications

• 1–2 years of experience in customer success, client servicing, or customer support in banking/financial services.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong communication skills in both English and Mandarin.

Responsibilities

• Handle incoming calls, live chat, and emails to ensure a positive customer experience.
• Address customer inquiries and resolve issues.
• Build strong customer relationships to enhance satisfaction and loyalty.

Skills

Customer-first mindset

Strong communication skills in English

Strong communication skills in Mandarin

Problem-solving abilities

Job description

Customer Service Specialist - Mandarin (Fintech Industry)

We are looking for a proactive and customer-focused Mandarin Speaking Customer Service Specialist to join our team in the Fintech sector. In this role, you will be the primary point of contact for our customers, ensuring they receive the best possible service, support, and solutions tailored to their banking needs.

Responsibilities

• Promptly and professionally handle incoming calls, live chat, and emails to ensure a positive customer experience.
• Address customer inquiries, resolve issues, and provide detailed product or service information.
• Effectively manage shift responsibilities to maintain consistent and reliable call center performance.
• Analyze customer issues, communicate clearly and offer accurate solutions or escalate them to the appropriate department when needed.
• Build strong customer relationships to enhance satisfaction and loyalty.
• Accurately document all customer interactions in the support system for future reference.
• Provide regular feedback to supervisors regarding recurring customer issues and potential process improvements.
• Collaborate with team members to ensure seamless service delivery.
• Participate in team meetings, training sessions, and performance evaluations.

Requirements

• Minimum 1–2 years of experience in customer success, client servicing, or customer support, preferably in the banking/financial services industry.
• Strong communication skills in English and Mandarin
• Customer-first mindset with strong problem-solving abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
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