Customer Service Specialist Malay/English (Logistics)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A BPO and Technology Solutions provider in Sungai Petani is seeking a Customer Service Specialist. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Ideal candidates should possess strong English and Malay communication skills, a diploma or higher, and customer-oriented mindset. Benefits include EPF, Socso, and various leave entitlements.

Benefits

EPF

Socso

Birthday Leave

Maternity leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience is an advantage.
• Ability to work in a fast-paced environment.
• Willingness to learn and be a team player.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints for high satisfaction.
• Record and submit complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Proficient in office software

Interpersonal skills

Customer-oriented mindset

Education

Diploma and above

Job description

A BPO and Technology Solutions provider in Sungai Petani is seeking a Customer Service Specialist. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Ideal candidates should possess strong English and Malay communication skills, a diploma or higher, and customer-oriented mindset. Benefits include EPF, Socso, and various leave entitlements.