Customer Service Specialist - Logistics

ZEISS Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading optical company in Malaysia is seeking a Customer Service Support specialist to ensure efficient operations and assist customers. The role involves managing day-to-day customer service tasks, handling inquiries, and processing orders effectively. Candidates should have strong communication skills and a commitment to service quality.

Qualifications

• Efficient in day-to-day customer service operations.
• Ability to handle customer inquiries and process orders.

Responsibilities

• Provide efficient day-to-day operations for service quality.
• Assist in unpacking orders from optical stores.
• Handle incoming customer calls and inquiries.
• Process customer orders placed by various means.
• Sort and file returned delivery orders.

Job description

Overview

Customer Service Support

• Provide efficient and effective day-to-day operations to meet service quality and timely delivery of products to customers
• Unpacking orders received from optical stores
• Assist Customer Service Team Lead in assigned and agreed process.
• Identify areas of improvement and work with team members for proposing, planning and execution.
• Handle incoming calls or inquiries from prospective or existing customers
• Process customer orders that are placed by phone, email, fax or collections
• Assisting customer effectively by solving disputes
• Provide customers with additional information or explain services
• Check jobs inquired and update customers on their status
• Work closely with the sales team in meeting customers’ requirements
• Input data for delivery orders (eg. Replacement/Complimentary/Bonus goods)
• Sort and file returned delivery orders
• Complete other necessary paperwork and data entry as required
• Any other duties as and when assigned