Customer Service Specialist ( Live Chat)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Kuala Lumpur is seeking a Customer Service Specialist for Live Chat support. The role requires providing excellent customer experiences and developing strategic solutions to meet customer needs. Candidates should have at least 1 year of relevant experience, strong English skills equivalent to C1, and must be able to work shifts, including weekends. This position offers a dynamic work environment in the customer service industry.

Qualifications

• Minimum 1 year experience in related field (Live chat).
• Demonstrate strong English proficiency equivalent to C1 level.
• Able and willing to work on a rotational shift pattern.

Responsibilities

• Provide excellent support experience to customers via non-voice communication channels.
• Identify customer's needs and provide strategic solutions.
• Ensure first contact resolution and effective follow-up.
• Review and verify client's data and input into KYC system.

Skills

Strong English proficiency (C1)

Empathy

Friendly communication

Job description

Customer Service Specialist ( Live Chat)

📌 Provide excellent support experience to customers via all relevant non voice communication channels.

📌 Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring account verification guidance/steps.

📌 Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

📌 Provide constructive modification and changing the account profile as per details request.

📌 Review, verify client's data and input into KYC system.

Skills and Requirements

📋 Required to demonstrate strong English proficiency or equivalent to C1 level.

📋 Minimum 1 year experience in related field (Live chat)

📋 Empathetic and can communicate in a caring and friendly manner.

📋 Able and willing to work on a rotational shift pattern, which will include weekend