CUSTOMER SERVICE SPECIALIST II

TE Connectivity; Petaling Jaya; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading technology company in Petaling Jaya is looking for a Customer Service representative to manage orders and resolve customer inquiries. Candidates must have a Diploma or Degree and at least 2 years of logistics experience. Proficiency in SAP and strong communication skills in English and Bahasa Malay are essential. This role requires teamwork and the ability to work under pressure.

Qualifications

• Minimum 2 years of international shipping and logistics experience.
• Relevant skills or experiences relating to TNB's operations or SGP.

Responsibilities

• Receive and process orders in accordance with policy using SAP.
• Coordinate with factories for order processing and delivery performance.
• Handle complaints, claims, and returns processing.

Skills

SAP skill on Sales Distribution/OTC

Excellent communication in English and Bahasa Malay

Team player

High pressure work capability

Education

Diploma or Degree in relevant field

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers’ orders from order entry to delivery and collection in a timely manner. They may respond to all customers’ inquiries about TE’s products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.

Job Description

Responsibilities:

• Receive and process order into system in accordance to order policy using SAP
• Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
• Weekly review of customers' backlog to meet billing target as set by management yearly
• Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
• Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
• Handles complaints, claims, returns and replacements processing
• Maintain proper documentations in line with company retention policy
• Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
• For external emails to Customers, manage via C2S platform.
• Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
• To have a SGP track progress and create a central library for future renewals.
• Any other ad-hoc activities to support Sales events
• Any other ad-hoc reporting as and when requested by management

Requirements:

• Education Background- English and Bahasa Malay well spoken and written.
• Years of experience – Minimum Diploma or Degree with 2 years of international shipping and logistics experience
• SAP skill on Sales Distribution /OTC is a must
• Skills or experiences that are relevant to TNB’s operations or SGP related.
• Team player can work under high pressure environment and tight dateline.

Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork