Customer Service Specialist

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider in Malaysia is seeking a Customer Service Specialist to join their team. The role requires providing outstanding support in a dynamic logistics environment, engaging with clients in both Malay and English. The ideal candidate should have a diploma, excellent communication skills, and the ability to handle customer inquiries efficiently. This full-time position offers a rotational shift with various benefits including EPF & SOCSO and career advancement opportunities.

Benefits

EPF & SOCSO

Birthday Leave

Maternity Leave

Annual Leave

Career advancement opportunities

Professional development programs

Qualifications

• 12 years of experience in a BPO/customer service environment is an added advantage.
• Proficient in general computer operations.
• Eager to learn and a reliable team player.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Resolve customer complaints for high satisfaction.
• Record customer complaints using internal systems.
• Provide VIP services and maintain customer relationships.
• Handle escalated cases with effective solutions.

Skills

Excellent command of English

Excellent command of Malay

Strong interpersonal skills

Ability to multitask

Education

Diploma or higher academic qualification

Tools

Microsoft Office

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Customer Service Specialist, providing outstanding support to our renowned clients in the logistics sector with outstanding service and professionalism.

Position

Customer Service Specialist (Malay & English On-site, Work In Office)

Key Responsibilities

• Provide Level 1 & 2 Support - Respond to customer inquiries and obtain customer information in a timely manner through calls, chats, emails and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.
• Provide VIP services to major customers and maintain strong customer relationships.
• Handle complex and escalated cases by providing effective solutions, collaborating with relevant departments, and ensuring timely resolution to meet customer expectations.

Job Requirements

• Diploma or higher academic qualification.
• Excellent command of both English and Malay (spoken, written, and listening).
• 12 years of experience in a BPO/customer service environment is an added advantage.
• Proficient in Microsoft Office and general computer operations.
• Strong interpersonal skills, eager to learn, and a reliable team player.
• Ability to multitask and maintain accuracy under time constraints.

Job Type

• Full-time, rotational shift, 5 days a week

Salary

• Basic: RM 2000

Benefits

• EPF & SOCSO
• Birthday Leave
• Maternity Leave
• Annual Leave
• Career advancement opportunities
• Professional development programs

Expected Start Date

• Immediately

Find Out More About Us

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies