Customer Service Specialist

Oriental Fastech Manufacturing Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company in Malaysia is seeking a Customer Service Liaison to manage customer inquiries and coordinate orders. The ideal candidate is a fresh graduate with good communication skills and proficiency in Mandarin. This role offers benefits such as annual leave, bonuses, medical coverage, and career progression opportunities.

Benefits

Annual leave

Sick leave

Bonus

Medical & Insurance Coverage

Career Progression opportunities

Qualifications

• Fresh graduates are encouraged to apply.
• Proficient in basic computer applications such as Microsoft Excel and Word.
• Proficiency in Mandarin is required to liaise with customers from China.

Responsibilities

• Act as the main liaison between the customer and internal departments.
• Handle customer inquiries, order processing, and delivery coordination.
• Monitor and follow up on customer orders and shipment schedules.
• Maintain good, professional relationships with dedicated customer accounts.

Skills

Communication skills

Interpersonal skills

Microsoft Excel

Microsoft Word

Multi-tasking

Prioritization

Mandarin proficiency

Education

Fresh graduates encouraged

Job description

Job Responsibilities

• Act as the main liaison between the customer and internal departments.
• Handle customer inquiries, order processing, and delivery coordination.
• Monitor and follow up on customer orders, production status, and shipment schedules.
• Communicate clearly with production, planning, logistics, and engineering teams to meet customer requirements.
• Provide prompt updates to customers on order status, issues, and delivery changes.
• Manage customer complaints, feedback, and resolve service-related issues quickly.
• Coordinate customer audits, quality concerns, and engineering change requests (ECO).
• Track customer forecasts and update internal planning teams.
• Ensure customer documentation, reports, and delivery records are accurate and on time.
• Maintain good, professional relationships with dedicated customer accounts.

Qualifications

• Fresh graduates are encouraged to apply.
• Previous experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) will be an advantage, but is not essential.
• Proficient in basic computer applications such as Microsoft Excel and Word.
• Possess good communication and interpersonal skills.
• Able to multi-task, prioritise workload, and manage time effectively.
• Proficiency in Mandarin is required to liaise with customers from China.

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.