Customer Service Specialist

Greif; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global packaging leader is seeking a Customer Service Specialist in Petaling Jaya, Malaysia. This role involves interacting with customers through various channels, maintaining customer accounts, and supporting both inside and outside sales. Candidates should have excellent verbal and written communication skills and a high school diploma along with relevant experience. A competitive salary and benefits are offered in a supportive work environment.

Benefits

Competitive salary

Excellent benefits

Opportunity for growth

Qualifications

• Typically possesses a high school diploma and 4-5 years of experience.
• Exceptional communication skills are required.
• Ability to learn new software and handle basic office equipment.

Responsibilities

• Interact with customers via various channels to provide support.
• Maintain customer accounts and interaction records.
• Communicate pricing and shipping information to customers.
• Respond to advanced inquiries or notify of claim investigation results.
• Support sales efforts and train new Customer Service Coordinators.

Skills

Verbal communication skills

Written communication skills

Proficient computer skills

Data entry skills

Attention to detail

Education

High school diploma

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most in demand and fastest growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION:

Being the customer service company in the world.

OUR PURPOSE:

Creating packaging solutions for life’s essentials.

Job Requisition #:

032859 Customer Service Specialist (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.

Our Vision

Be the best performing customer service company in the world.

Our Purpose

We create packaging solutions for life’s essentials.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills

• Exceptional skills in verbal and written communications.
• In-depth knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Excellent organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

#LI-AL1

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well‑being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well‑being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us – Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.