Customer Service Specialist

Greif; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading industrial packaging company in Petaling Jaya seeks a Customer Service Specialist. The role requires strong verbal and written communication skills, 4-5 years of experience, and the ability to interact with customers across various platforms. Responsibilities include maintaining customer accounts, communicating order details, and responding to inquiries. Competitive salary and benefits offered.

Benefits

Competitive salary

Excellent benefits

Opportunity for growth

Qualifications

• Typically possesses a high school diploma and 4-5 years of experience.
• Exceptional skills in verbal and written communications.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person.
• Maintains customer accounts and records of customer interactions.
• Communicates pricing, shipping dates and appropriate order information.

Skills

Verbal and written communication skills

Knowledge of product

Computer skills

Office equipment knowledge

Organization skills

Attention to detail

Self-starter

Education

High school diploma

Job description

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #: 032537 Customer Service Specialist (Open)

Job Description

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.

Our Vision

Be the best performing customer service company in the world.

Our Purpose

We create packaging solutions for life’s essentials.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills

• Exceptional skills in verbal and written communications.
• In-depth knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Excellent organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

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EEO Statement

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.