Customer Service Specialist

Heaven Spiritlink International Sdn.Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking an enthusiastic candidate to handle inquiries and resolve issues effectively. The ideal applicant will have a diploma or above, a year of experience in customer service, and be fluent in Mandarin, English, and Cantonese. They should possess excellent communication skills, proficiency in Microsoft Office, and a proactive attitude. This role offers a young and energetic working environment.

Benefits

Young and energetic working environment

Qualifications

• 1+ year of customer service support experience preferred.
• Excellent communication and interpersonal skills.
• Fluent in Mandarin, English, and Cantonese preferred.
• Proficient in Microsoft Office, good typing skills.
• Proactive, responsible, strong willingness to learn.

Responsibilities

• Handle daily customer inquiries via phone, email, and live chat.
• Resolve customer disputes and complaints effectively.
• Conduct customer follow-ups and provide timely feedback.
• Assist in handling urgent incidents professionally.
• Complete daily tasks assigned by supervisors.

Skills

Customer service support experience

Communication skills

Interpersonal skills

Fluency in Mandarin

Fluency in English

Fluency in Cantonese

Microsoft Office proficiency

Typing skills in Mandarin

Typing skills in English

Proactive and responsible attitude

Education

Diploma or above

Job description

Qualifications

• Diploma or above (requirements may be relaxed for candidates with exceptional abilities).
• 1+ year of customer service support experience is preferred.
• Excellent communication and interpersonal skills; able to resolve customer issues calmly and effectively.
• Fluent in spoken Mandarin, English, and Cantonese is preferred.
• Proficient in Microsoft Office with good typing skills in both Mandarin and English.
• Proactive, responsible, strong willingness to learn, and skilled in handling complex issues tactfully.

Responsibilities

• Handle daily customer inquiries via phone, email, and live chat, providing professional consultation and effective communication.
• Resolve customer disputes and complaints related to various payment platforms.
• Conduct customer follow-ups, listen attentively to their needs, and provide timely feedback to enhance satisfaction.
• Assist in handling urgent incidents and escalated complaints effectively, promptly, and professionally.
• Complete other daily tasks assigned by supervisors independently.

Benefits

• Young and energetic working environment