Customer Service Specialist

Devloit Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for individuals skilled in Mandarin to handle customer inquiries through emails, chat, and calls. Ideal candidates should possess strong communication and problem-solving skills, with the ability to work under pressure. The job requires flexibility to work in rotational shifts, including nights and weekends. Beneficial perks include medical insurance and a performance bonus. Fresh graduates are welcome to apply.

Benefits

Annual Leave

EPF / SOCSO / PCB

Medical Insurance

Performance Bonus

Allowance Provided

5 Working Days

Qualifications

• Proficiency in Mandarin (spoken, read and written) is essential.
• Previous experience in customer service or call center environment is an advantage.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call.
• Provide accurate information and solutions to customers.
• Resolve customer concerns effectively while maintaining empathy.

Skills

Proficiency in Mandarin

Strong communication skills

Problem-solving skills

Job description

Responsibilities

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.

Qualifications

• Proficiency in Mandarin (spoken, read and written).
• Previous experience in customer service or call center environment is an advantage; fresh graduates are welcome to apply.
• Strong communication and problem‑solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willingness to work night shift.

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Performance Bonus
• Allowance Provided
• 5 Working Days