Customer Service Specialist

TP; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in digital business services is seeking a full-time Customer Service Specialist based in Johor, Malaysia. In this role, you will handle customer queries, ensure a seamless customer experience, and maintain records of interactions. Ideal candidates will possess strong communication skills and fluency in English and Mandarin/Cantonese. Previous customer service experience is preferred.

Qualifications

• Prior customer service experience is an advantage.
• Ability to handle customer inquiries and concerns effectively.
• Strong documentation skills.

Responsibilities

• Handle customer queries and provide resolutions.
• Ensure a seamless customer experience.
• Maintain detailed records of interactions.

Skills

Strong communication skills

Problem-solving

Conflict resolution

Active listening

Organizational skills

Attention to detail

Fluency in English

Fluency in Mandarin/Cantonese

Tools

Customer relationship management (CRM) tools

Job description

Company Description

TP is a global leader in digital business services, combining advanced technology with a strong local presence to create meaningful impacts. We support communities, clients, and environmental initiatives worldwide through innovative solutions. TP partners with leading brands to streamline operations in a sustainable and efficient manner. Our commitment is to deliver excellent services that empower businesses and foster positive change.

Role Description

This is a full-time on-site role for a Customer Service Specialist, based in Johor, Malaysia. The Customer Service Specialist will handle customer queries, provide resolutions, and ensure a seamless customer experience. Tasks include responding to inquiries via various channels, proactively addressing customer concerns, and maintaining detailed records of interactions to ensure service quality. The role emphasizes professionalism, empathy, and adherence to company service standards.

Qualifications

• Strong communication and interpersonal skills, including the ability to handle customer inquiries and concerns effectively
• Problem-solving, conflict resolution, and active listening abilities
• Proficiency in using customer relationship management (CRM) tools and other relevant software
• Organizational and time management skills to handle multiple tasks efficiently
• Attention to detail and strong documentation skills
• Ability to work in a collaborative team environment
• Prior customer service experience is an advantage
• Fluency in English and Mandarin/Cantonese is a must!