Customer Service/Sales Support Executive (Support Singapore) - Cheras

Search Personnel Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is looking for an Inside Sales and Customer Service Executive in Kuala Lumpur. The role involves handling customer enquiries via calls and WhatsApp, responding to email messages, and ensuring customer satisfaction through follow-ups. Candidates should have strong communication skills, a customer-first attitude, and be bilingual in English and Mandarin. This is a permanent position with a competitive salary package including incentives and annual leave.

Benefits

14 Days Annual Leave

Staff Incentives

Qualifications

• Able to handle incoming hotline calls and WhatsApp chat enquiries.
• Manage and respond to email queries promptly.
• Conduct post-service follow-ups to ensure customer satisfaction.

Responsibilities

• Handle calls and chat enquiries from customers.
• Respond to messages from the sales email inbox.
• Follow up with customers to collect information and resolve issues.

Skills

Strong communication and interpersonal skills

Customer-first attitude

Multitasking and prioritising

Independently working in a fast-paced environment

Bilingual in English and Mandarin

Tools

Microsoft Office

Gmail

WhatsApp

CRM systems

Job description

Inside Sales and Customer Service Executive

Location: Kuala Lumpur City Centre, Kuala Lumpur, MY

Posting Date: 8d ago

Working hours: Monday - Friday 9am - 6pm

Salary: Up to RM4000 + AWS + 14 Days Annual Leave + Staff Incentives

Duration: Permanent

Industry: Gift Suppliers

Responsibilities

• Handle incoming hotline calls and WhatsApp chat enquiries from Singapore customers.
• Manage and respond to messages from the general sales email inbox, ensuring all cases are attended to promptly.
• Understand customers’ needs and provide accurate information or assistance.
• Assign cases according to the lead allocation to Sales Representatives or Account Managers.
• Follow up with customers to collect required information and ensure timely resolution.
• Conduct post-service follow‑ups via chat or calls to ensure customer satisfaction.
• Maintain proper documentation of enquiries and escalates issues when necessary.
• Perform other ad‑hoc activities as assigned.

Qualifications

• Strong communication and interpersonal skills, with a customer‑first attitude.
• Able to multitask, prioritise, and work independently in a fast‑paced environment.
• Proficient in Microsoft Office, Gmail, and online communication tools (e.g. WhatsApp, CRM systems).
• Supporting Singapore clients, and following Singapore’s working hours and public holidays.
• Bilingual in English and Mandarin to converse with Mandarin‑speaking associates.

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it is likely that your application has not been shortlisted by our client. We recommend continuing your job search to maximize your opportunities. We wish you all the best and, should we have any suitable roles that match your experiences, qualifications, or preferences, we will reach out to you.