Customer Service (Rotational Shifts, Mandarin Speaker)

Avanti-media; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a customer service representative. The role involves assisting customers, handling complaints, and requires fluency in English, Bahasa Malaysia, and Mandarin. Candidates should be prepared for rotational shifts. The position offers various benefits including allowances and bonuses.

Benefits

Attendance/Utilities Allowances

Shift/Overtime Allowances

Year End Bonus

Annual Leave

Qualifications

• Must be fluent in English, Bahasa Malaysia, and Mandarin (Written).
• Can work rotational shifts including weekends and public holidays.
• Able to handle customer complaints effectively.

Responsibilities

• Assist customers by providing information about products and services.
• Handle complaints by finding the cause and offering solutions.
• Work well with teammates to achieve goals.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Mandarin (Written)

Job description

Job Responsibility

• Assist customers by giving information about products and services
• Answer questions and offer other helpful services or products
• Handle complaints by finding the cause, offering solutions, and following up
• Share customer feedback and needs with the team or manager
• Work well with teammates to achieve goals
• Build trust and good relationships with customers
• Give correct and complete information using the right tools
• Follow company guidelines and policies when chatting to customers
• Go the extra mile to keep customers happy

Job Requirements

• Must be fluent in English, Bahasa Malaysia, and Mandarin (Written)
• 22 working days per month, 8 hours per shift
• Rotational shifts (including weekends and public holidays)

Job Benefits

• Attendance/Utilities Allowances (Fixed)
• Shift/Overtime Allowances
• Year End Bonus
• Annual Leave