Customer Service Representative – Valve Services

gradmalaysia.com; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading service provider is seeking a Customer Service Representative specializing in valve services. The role involves quoting products, responding to customer inquiries, and providing product support. Applicants should have an advanced technical degree and at least 5 years of relevant experience in sales support or product specialist roles. Proficiency in English and Microsoft Office is crucial. The position is based in Kuala Lumpur, Malaysia, and involves collaboration with sales teams and clients.

Qualifications

• 5+ years of experience in tendering, sales support, or related roles.
• Experience dealing with manufacturing plants preferred.
• Knowledge of valve and actuation products.

Responsibilities

• Quote all assigned products and services for the Valves Business Line.
• Respond to customer inquiries via phone and email professionally.
• Review customer requirements and calculate pricing.
• Provide timely quotations and support to sales representatives.

Skills

Tendering

Sales support

Team collaboration

Product knowledge

Microsoft Office proficiency

Excellent English

Education

Advanced Technical Degree in Engineering, Oil and Gas Production, Business

Job description

Customer Service Representative – Valve Services

• Quote all assigned products and services for the Valves Business Line
• Respond to customer phone calls and emails timely and professionally.
• Monitor and review all incoming requests from the shared inbox as well as direct from customer and through client platforms.
• Review customer requirements including technical and commercial specifications and documents.
• Calculate pricing and discounts utilizing approved processes.
• Manage client TAR lists and provide detailed pricing sheets for all recommended spares.
• Work with freight forwarders for calculating accurate freight estimations.
• Coordinate with and receive approval from the appropriate GOA when products are outside of the standard range or when GOA levels dictate.
• Provide solutions or offer alternatives to the customer inquiries to meet their requirements.
• Prepare and send quotations on time that exceed the customers expectations.
• Work closely with the outside sales representatives to follow up quotations to secure orders.
• Provide support as required to outside sales representatives and PSD manager.Work with and monitor all hub quote activities ensuring that their work is reviewed prior to submitting to clients.
• Perform purchase order contract review and clean handoff to order management team.
• Support with contracts, legal reviews, CIDB requirements, LSPs, auditing
• Cultivate friendly, personal relationships with key customers, learning their needs and preferences.
• Provide accurate and timely information to customers, field sales personnel, and others regarding product support, inquiries and other related activities.
• Handling other commercial quotation, commercial and tendering support related activities as they arise.
• Attending formal VILT/ILT and self-guided training as required.
• Adhere and contribute to all SLB QHSE programs and systems

Qualifications/ Experience

• Equivalent of Advanced Technical Degree (Diploma or Bachelor’s level) in Engineering, Oil and Gas Production, Business or similar relevant qualifications
• 5+ Years with tendering, sales support, product specialist, or similar roles, ideally with Cameron or SLB, or similar companies
• Experience dealing with manufacturing plants preferred
• Experience working in team environments in person and remotely
• Knowledge of and experience with valve and actuation products
• Excellent English knowledge (verbal and written)
• Proficient in the primary Microsoft Office programs
• International Passport is mandatory as well as a clean criminal record