Customer Service Representative - Traditional Chinese Support - Reservation Project

Teleperformance; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global customer service company is seeking a dedicated Customer Service Representative to support Mandarin-speaking customers in Kuala Lumpur. This role involves responding to inquiries via email, chat, and phone while ensuring a professional customer experience. Applicants should be proficient in Mandarin and English, possess strong communication skills, and be willing to work on-site in a rotational shift schedule.

Benefits

Career growth opportunities

Visa and relocation assistance

Inclusive workplace culture

Qualifications

• Proficient in Mandarin (spoken and written) and English.
• Strong communication and problem-solving skills.
• Previous customer service experience is an advantage but not mandatory.
• Able to work on a rotational shift schedule, including weekends and public holidays.
• Must be willing to work on-site at G Tower, Kuala Lumpur.

Responsibilities

• Respond to customer inquiries through email, live chat, and phone.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer concerns effectively.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document and track interactions using internal systems.
• Collaborate with team members to escalate and resolve issues.

Skills

Mandarin proficiency

English proficiency

Communication skills

Problem-solving skills

Job description

Overview

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative supporting Mandarin-speaking customers. You will be responsible for handling customer inquiries via email, chat, and phone, ensuring a smooth and professional customer experience.

What We Offer:

• Career growth opportunities within a global organization.

• Visa and relocation assistance available for qualified candidates (if applicable).

• A vibrant and inclusive workplace culture.

Qualifications

• Proficient in Mandarin (spoken and written) and English.

• Strong communication and problem-solving skills.

• Previous customer service experience is an advantage but not mandatory.

• Able to work on a rotational shift schedule, including weekends and public holidays.

• Must be willing to work on-site at G Tower, Kuala Lumpur (near Ampang Park LRT Station).

Responsibilities

• Respond to customer inquiries through email, live chat, and phone in a timely and professional manner.

• Provide accurate information regarding products, services, and policies.

• Troubleshoot and resolve customer concerns effectively and efficiently.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Document and track interactions using internal systems.

• Collaborate with other team members and departments to escalate and resolve issues.