Customer Service Representative (Nationwide)

AFFIN Group; Bintulu; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

AFFIN Group is seeking a customer service-focused professional to provide frontline and back-office support at our branch. You will help drive customer satisfaction, handle inquiries, and ensure compliance with bank policies while supporting product cross-selling initiatives.

You will participate in daily branch operations, maintain accurate cash handling, and contribute to service level targets. This role emphasizes teamwork, CSR participation, and commitment to AFFINBANK's standards across the

Qualifications

• Provide frontline service to customers.
• Adhere to internal policies and SLA.
• Handle back office tasks and customer support.
• Promote branch products through cross-selling.

Responsabilités

• Take pro-active actions to prevent fraud and losses.
• Assist in deposit growth by soliciting new accounts.
• Support branch cost control as per approved budget.
• Perform daily branch activities per internal policies and regulatory requirements.
• Ensure accurate cash handling with Mid Day and End of Day balancing.

Description du poste

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank`s internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch`s deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products

Accountabilities

Financial

• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

Process

• Perform daily branch activities in accordance to Bank`s internal policies &

regulatory requirement

• Effective cash handling and ensure Mid Day and End of Day cash balancing is

performed in accordance with procedures.

Customer

• Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / complains immediately and adhere to complaints escalation procedures.
• To maintain good rapport with internal and external customers.

People

• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) /coaching.

Other Responsibilities

• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB

Learning & Growth

• To involve and contribute to any special event organise by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit