Customer Service Representative (Japanese Speaker)

Michael Page; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare organization in Kuala Lumpur seeks a Customer Service Representative (Japanese Speaker) to provide exceptional support to members. Responsibilities include handling inquiries, resolving issues, and maintaining records. Candidates should have strong communication skills in English and Japanese. This permanent position offers a competitive salary and opportunities for professional development in an inclusive environment.

Benefits

Competitive salary with language allowance

Comprehensive training

Attractive leave policies

Qualifications

• 1-2 years of experience in customer service is preferred, but candidates without prior experience are encouraged to apply.
• Proven ability to handle inquiries and resolve issues professionally.
• Strong attention to detail and ability to maintain accurate records.

Responsibilities

• Respond to member inquiries via phone promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams.

Skills

Verbal communication in English

Written communication in English

Proficiency in Japanese (min JLPT N2)

Attention to detail

Adaptability in fast-paced environments

Tools

CRM tools

Job description

About Our Client

The organization is a leading player in the healthcare and wellness industry, recognized for its commitment to delivering high-quality products and services while fostering innovation. With a strong presence in the market, it values excellence in customer care and actively supports the professional growth and development of its employees.

Job Description

• Respond to member inquiries via phone promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams when necessary.
• Maintain accurate records of all interactions in the company's system.
• Identify and escalat complex issues to the appropriate department for resolution.
• Support members in navigating the company's services and resources.
• Ensure compliance with company policies and industry regulations during all interactions.
• Contribute to improving service processes by providing feedback and suggestions.

The Successful Applicant

A successful Customer Service Representative (Japanese Speaker) should have:

• Candidates with 1-2 years of experience in customer service is preffered. Candidates without prior experience are also encouraged to apply.
• Excellent verbal and written communication skills in English, with proficiency in English and Japanese (min JLPT N2)
• Proven ability to handle inquiries and resolve issues professionally.
• Strong attention to detail and ability to maintain accurate records.
• Adaptability to work in a fast-paced environment with a focus on member satisfaction.
• Familiarity with CRM tools or similar systems is a plus.

What's on Offer

• Competitive salary range with language allowance
• Permanent position with opportunities for career growth.
• Comprehensive training to support professional development.
• Inclusive and supportive work environment within the healthcare industry.
• Attractive leave policies and additional benefits for employees.

This is a fantastic opportunity to join a reputable organization and play a key role in delivering exceptional member services. Apply now to make a difference in the health and wellness industry!