Customer Service Representative (Front Desk)

Malayan Flour Mills; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading food manufacturing company based in Kuala Lumpur is seeking a Customer Service Representative for front desk duties. The role includes managing customer inquiries, handling the PABX system, and coordinating meeting room and hotel bookings. Candidates should have 1-2 years of experience in a similar position. This is an excellent opportunity for those looking to grow their career in a thriving company with a strong commitment to service excellence.

Qualifications

• 1-2 years of experience in customer service or front desk roles.

Responsibilities

• Perform all front desk reception duties, attending to visitors and customers with professionalism.
• Handle the PABX System, redirecting calls courteously.
• Assist in coordinating meeting room bookings and maintaining proper records of office equipment.
• Coordinate air ticket bookings and maintain all records.

Job description

Customer Service Representative (Front Desk)

10mo ago , from Malayan Flour Mills Berhad

We are Malayan Flour Mills Berhad, an established billions ringgit public listed food manufacturing company. We aspire to be a leading food manufacturing enterprise in the region and have also diversified its business from flour milling to the sale of raw materials and integrated poultry business. Its integrated poultry business includes the breeding and sale of day-old chicks, broiler and breeder farming, processing and sale of poultry products and feeds milling. With over 50 years of experience and workforce of over 2600 in Malaysia and Vietnam, as part of our expansion plans we are seeking the right talents to be part of our winning team.

Job Description

Main Accountabilities

Front Desk Services

• Responsible in performing all front desk reception duties i.e attending to visitors and customers with professional reception skills, dealing with customer enquiries, ascertains their requests and directs them to the relevant department accordingly.

PABX Telephone System

• Responsible for handling the PABX System which includes operating the system, redirecting incoming calls in a timely and courteous manner and able to handle customer enquiries accurately. – Standard benchmark (minimum -3 ring to answer).

Meeting Room Booking / Office Equipment

• Responsible for assisting the AE in coordinating / processing the meeting room booking from various departments.
• Feedback to the respective departments on confirmation details.
• Maintaining a proper record of office equipment i.e LCD Projector / extension cords etc.
• Ensure cleanliness of meeting rooms and reception area.
• Responsible for handling all courier services i.e outgoing / incoming courier as well as sorting, distribution, updating verifying invoices for payment and preparing monthly reports.
• Responsible in coordinating the hotel room booking from various departments / branches (as per Panel Hotel listing), making the bookings arrangement, feedback to the respective departments / branches on confirmation details as well as maintaining all booking records.

Air Ticket Booking

• Responsible for coordinating the air ticket bookings from various departments / branches
• Making the bookings arrangement / amendments / cancellations as well as maintaining all records.
• Feedback to the respective departments / branches on confirmation details.

Clerical Support

• RAC will responsible in performing some clerical work i.e typing, photocopying and filling (letters, update phone directory etc.)

Qualifications

• 1-2 years of experience

Additional Information

MFM is honored to receive the following awards:

• 2019- Human Resources Asia Recruitment Awards 2019, Best Onboarding Experience (Bronze)
• 2018, 2019, 2020, 2021 & 2022 - HR Asia Best Companies to Work for in Asia 2022 (Malaysia Edition)