Customer Service Representative [Contract Based]

Cigna International Health Services Sdn Bhd; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Part time

Job summary

A multinational health services company in Kuala Lumpur is seeking a Customer Service Representative for a 3-month contract. The role involves managing communication with insured members regarding SPARK cases, coordinating follow-ups, and ensuring high service performance. Preferred candidates will hold a Bachelor's degree or equivalent and demonstrate strong soft skills such as decisiveness and team collaboration. Fresh graduates are encouraged to apply. The position offers a hybrid work environment and various perks.

Benefits

Comprehensive Medical & Well-being Coverage

Hybrid Work Environment

Diverse Insurance Options

Global Exposure

Wellness Initiatives

Travelling Allowance

Qualifications

• Fresh graduates are welcome to apply.
• Translation, Interpreting, or Foreign Languages studies are highly valued.

Responsibilities

• Manage day-to-day communication with insured members regarding SPARK cases.
• Coordinate follow-ups for all assigned SPARK contracts and requests.
• Maintain a cooperative working environment within the team.
• Share possible improvements in SPARK processes with management.

Skills

Decisive

Accurate

Disciplined

Efficient

Team player

Computer literate

Discreet

Education

Bachelor’s degree or equivalent experience

Job description

Customer Service Representative [Contract Based]

Manage day-to-day communication with insured members regarding SPARK cases, via telephone and email.

Coordinate and ensure follow-ups for all assigned SPARK contracts and requests.

Use the most efficient communication channels (phone, email, letter) for SPARK case management.

Prioritize work according to planning to maintain high service performance for SPARK cases.

Maintain a cooperative and friendly working environment within the team.

Identify and share possible improvements in SPARK processes with your manager.

Inform Supervisors and Senior Supervisors about problems and inefficiencies in SPARK processes.

Skills & Qualifications

Bachelor’s degree or equivalent experience. Translation, Interpreting, or Foreign Languages studies are highly valued.

Fresh graduate are welcome.

Soft Skills:

Decisive: Takes appropriate action on SPARK cases based on available information.

Accurate: Works faultlessly on SPARK case data input.

Disciplined: Follows procedures, agreements, and document flows for SPARK cases.

Efficient: Balances quality and quantity in SPARK case handling.

Team player: Works effectively within the SPARK team.

Computer literate: Quickly learns and uses current office applications.

Discreet: Handles confidential (medical) information with care.

This is a 3 months contract role.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services representative?
• Are you available for short term contract work?
• How would you rate your English language skills?

Banking & Financial Services More than 10,000 employees

Cigna International has over 50 years of experience in designing, implementing and managing cross-border health insurance and employee benefits programmes for international organisations, multinational corporations and their international workforce, as well as individual expatriates.

With more than 30000 employees, the company has offices and sales representations in Europe (Belgium (headquarters), the Netherlands, Germany, Italy, the UK and Switzerland), the Middle East (UAE), Africa (Kenya, South Africa), Asia (China, Singapore and Malaysia), Latin America (Chile) and the US (Florida). Cigna International serves around 345,000 plan members on a 24/7 basis in 192 countries.

US-based company

Perks and benefits Comprehensive Medical & Well-being Coverage Hybrid Work Environment Diverse Insurance Options Global Exposure Wellness Initiatives Travelling Allowance

Cigna International Health Services Sdn Bhd

Kuala Lumpur City Centre, Kuala Lumpur, MY

8d ago

What can I earn as a Customer Service Representative