Customer Service Representative

Clinigen; Shah Alam; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading pharmaceutical services company in Malaysia is seeking a Customer Service Representative to join their regional operations team. You will provide high-quality service to customers across the Asia Pacific region. The ideal candidate will have excellent English communication skills, experience in customer service, and a proactive approach to problem solving. This position offers a competitive salary, 13th month bonus, and hybrid working arrangements.

Benefits

Competitive monthly salary

13th month bonus

Performance bonus

20 days annual leave

Ongoing professional development

Hybrid working arrangements

Qualifications

• Experience in a professional customer service environment.
• Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous.
• Willing and able to work from the office at least 3 days per week.

Responsibilities

• Respond to customer enquiries regarding orders, service needs, and product complaints.
• Process orders in a timely manner.
• Support sourcing and procurement activities.
• Liaise with freight forwarders for stock updates.
• Maintain temperature monitoring for the warehouse.

Skills

Excellent written and verbal English communication skills

Strong attention to detail

Excellent time management ability

Motivated and adaptable

Excellent team player

Education

Completion of secondary education, diploma or tertiary qualifications

Job description

Link Healthcare, a Clinigen company, is a growing pharmaceutical services company, with one clear aim: to ensure innovative medicines reach patients all over the globe.

Are you looking for the next step in your career? We're searching for a Customer Service Representative to join our regional operations team to provide high quality service to our customers across the Asia Pacific region. You'll play an integral part of delivering our ambition: a world where medicine is global by design.

Requirements

On a day to day to day basis, this role will see you:

• Respond to customer telephone/email enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or direct enquiry to the appropriate person
• Process orders in a timely manner
• Support sourcing and procurement activities for requests
• Assist with stock for our orders and pick/pack orders as required
• Liaise with freight forwarders for updates on in- and out- bound stock
• Maintain temperature monitoring for our warehouse
  
  

To be successful for this position, you'll need:

• Excellent written and verbal English communication skills
• Completion of secondary education, diploma or tertiary qualifications preferred
• Demonstrated experience in a professional customer service environment
• Strong attention to detail
• Excellent time management ability
• Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous
• Motivated and adaptable, with a proactive approach to problem solving
• Excellent team player, with a positive approach to work
• Willing and able to work from our offices at least 3 days per week in 40150
• Experience in pharmaceutical or healthcare setting advantageous.
  
  

Benefits

In return, we we can offer you:

• Competitive monthly salary
• 13th month bonus
• Performance bonus
• 20 days annual leave
• Ongoing professional development
• Hybrid Working arrangements