Customer Service Representative

Oriental Fastech Manufacturing Sdn Bhd; Seberang Perai; Remote; MYR 20,000 - 100,000; Full time

Job summary

A manufacturing company is seeking a Customer Service Representative in Malaysia to handle customer support via emails and live chats. The ideal candidate will have strong communication skills and proficiency in Mandarin. Responsibilities include managing inquiries, order processing, and ensuring customer satisfaction. This role offers competitive benefits including annual leave, bonuses, and career progression opportunities.

Benefits

Annual leave and sick leave

Bonus

KWSP and SOCSO

Medical & Insurance Coverage

Yearly increments

Qualifications

• Fresh graduates are encouraged to apply.
• Basic computer application proficiency is required.
• Ability to multi-task and manage time effectively.

Responsibilities

• Act as the main liaison between the customer and internal departments.
• Handle customer inquiries, order processing, and delivery coordination.
• Provide prompt updates to customers on order status.

Skills

Communication skills

Interpersonal skills

Proficiency in Mandarin

Microsoft Excel

Microsoft Word

Multi-tasking

Time management

Education

Fresh graduates encouraged

Previous experience in customer service

Job description

RM2,500.00/bln - RM5,000.00/bln

Customer Service Representative (Nationwide) (Chinese and English) Customer Support Consultant, emails/live chats (Remote)

Job Responsibility

• Act as the main liaison between the customer and internal departments.
• Handle customer inquiries, order processing, and delivery coordination.
• Monitor and follow up on customer orders, production status, and shipment schedules.
• Communicate clearly with production, planning, logistics, and engineering teams to meet customer requirements.
• Provide prompt updates to customers on order status, issues, and delivery changes.
• Manage customer complaints, feedback, and resolve service-related issues quickly.
• Coordinate customer audits, quality concerns, and engineering change requests (ECO).
• Track customer forecasts and update internal planning teams.
• Ensure customer documentation, reports, and delivery records are accurate and on time.
• Maintain good, professional relationships with dedicated customer accounts.

Job Requirements

• Fresh graduates are encouraged to apply.
• Previous experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) will be an advantage, but is not essential.
• Proficient in basic computer applications such as Microsoft Excel and Word.
• Possess good communication and interpersonal skills.
• Able to multi-task, prioritise workload, and manage time effectively.
• Proficiency in Mandarin is required to liaise with customers from China.

Job Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you may be able to get promotion easily.