Customer Service Representative

Aims Motion Technology; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology solutions company in Penang is seeking a full-time Customer Service Representative to handle customer inquiries and ensure satisfaction. This on-site role involves coordinating with internal departments for order management and providing accurate information. Candidates should have SPM level education, good communication skills, and basic computer proficiency. Fresh graduates are welcome, and experience in customer service is a plus. The company offers benefits including medical allowance and personal development opportunities.

Benefits

Medical allowance & PA insurance

Personal leave

Personal development opportunities

Qualifications

• Fresh graduates are encouraged to apply.
• 1–2 years of customer service experience is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and messaging platforms.
• Issue DO and Invoice for shipment arrangement.
• Provide timely and accurate information to customers.
• Coordinate with internal teams to resolve issues.
• Manage order processing, follow-ups, and after-sales support.
• Maintain good customer relationships and ensure high satisfaction.

Skills

Good communication skills

Basic computer skills (MS Office, email)

Patient and empathetic attitude

Problem-solving skills

Education

SPM level and above

Job description

Job Title: Customer Service Representative

This is a full-time on‑site role as a Customer Service Representative at Aims Motion Penang, located in Batu Maung. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction by providing accurate and timely information. You will be required close coordination with internal departments to manage order processing, shipment arrangements, invoicing, and after‑sales support.

Qualification

• SPM level and above
• Fresh graduates are encouraged to apply!

Requirement

• Good communication skills
• Basic computer skills (MS Office, email, etc.)
• Candidates with 1–2 years of customer service experience is a plus
• Patient, empathetic, and problem‑solving attitude

Job Scope

• Handle customer inquiries via phone, email, and messaging platforms
• Issuing DO and Invoice for shipment arrangement
• Provide timely and accurate information to customers
• Coordinate with internal teams to resolve issues
• Manage order processing, follow‑ups, and after‑sales support
• Maintain good customer relationships and ensure high satisfaction

Benefits

• Medical allowance & PA insurance
• Personal leave
• Personal development opportunities