Customer Service Representative

Hilti Group; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global construction innovation leader seeks a Customer Service Representative in Kuala Lumpur. This role focuses on maximizing customer satisfaction by providing quality services to customers and the sales team. Responsibilities include processing orders, following up on statuses, and handling inquiries. Applicants should have a diploma in business, experience with SAP, and strong proficiency in both English and Malay. Join a diverse team dedicated to making construction better and explore career development opportunities.

Qualifications

• Diploma or above in Business or related discipline.
• Experience in using SAP and Sales Force systems.
• High proficiency in English and Malay.

Responsibilities

• Provide assistance and support to the Market Reach team.
• Process orders and quotations, follow up on order status.
• Handle customer inquiries through phone or email.

Skills

Proficiency in English

Proficiency in Malay

Communication skills

Teamwork

Customer orientation

Education

Diploma or above in Business or related discipline

Tools

SAP

Sales Force

Job description

What You’ll do

As Customer Service Representative, you’ll closely work with the Customer Service team to provide assistance and support to the Market Reach team. This role is highly impactful for maximizing our customer satisfaction. To do so, you will engage in providing quality services to customers and the sales team, processing orders and quotations, following up on order status with customers, and handling customer enquiries through phone or email.

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs, and develop the precise products and services that will help them.

What You’ll Bring

• Diploma or above in Business or related discipline
• Experience in using SAP and Sales Force system
• High proficiency in English & Malay
• Team playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character and willingness to explore self‑potential in different areas
• High ambition and potential to develop your long‑term career at Hilti

What’s In It for You

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.