Customer Service Representative

Talent Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking Customer Service Representatives based in Kuala Lumpur. Candidates should have professional proficiency in English and Malay, along with a typing speed above 45 words per minute. The role involves delivering excellent customer service via phone, chat, and email, while working flexible 24/7 shifts. Prior call center experience is preferred, although fresh graduates are encouraged to apply.

Qualifications

• Proficient in both verbal and written English and Malay.
• Competent in computer operations and typing speed above 45 words per minute.
• Flexible to work in 24/7 shifts, including weekends.

Responsibilities

• Deliver excellent customer service via phone, chat, and email.
• Take ownership of customer concerns and resolve travel challenges.
• Strive to achieve individual KPIs and contribute to team performance.

Skills

Professional proficiency in English

Problem-solving skills

Patience

Customer service excellence

Tools

Microsoft Office

Job description

Overview

Job description: We are seekingCustomer Service Representatives with professional proficiency in English, based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, fresh graduates are encouraged to apply.

Responsibilities

• Deliver excellent customer service viaphone, chat, and email, ensuring clear, professional, and empathetic communication.
• Take ownership of customer concerns, demonstrating patience and problem-solving skills to resolve end-to-end travel challenges.
• Strive to achieve individual KPIs and team goals while contributing to overall team performance.
• Represent and advocate the companys culture internally and externally, and assist with ad hoc projects as assigned.

Qualifications

• Proficient in both verbal and writtenEnglish and Malay (will have to pass SVAR English test)
• Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and atyping speed above 45 words per minute.
• Flexible to work in 24/7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays.

How to apply

Qualified and interested candidates may apply online or email your updated resume [e-mail].

Only shortlisted candidates will be notified.