Customer Service Representative

Two95 International Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment company in Kuala Lumpur is urgently hiring Customer Service Representatives to assist with customer inquiries and provide solutions. The role requires fluency in English and at least a diploma. Fresh graduates are encouraged to apply. This position offers rotational shifts and a total package of RM 2,500 with additional bonuses.

Qualifications

• Fluent in English.
• Diploma or higher required.
• Fresh graduates are welcome.

Responsibilities

• Assist with providing solutions to inbound customer inquiries.
• Develop and apply knowledge of practices and procedures.
• Assist manager with team motivation and performance.

Skills

Fluent in English

Education

Diploma and above

Job description

Hiring immediately - Customer Service Representatives - Banking (on-site)

Location: Jalan Raja Laut, Kuala Lumpur

Working day: Monday - Sunday; rotational 5 days a week

Working hours: Rotational shift. 8 AM to 5 PM, 2 PM to 11 PM

Salary: RM 2,500 (total package), RM 260 (shift allowance), RM 1500 (completion bonus, will be given after 6 months working)

Term and Contract: 6 months (high chance to be absorbed as permanent)

Responsibilities:

• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
• Develop and apply thorough knowledge of practices and procedures to accomplish team goals
• Assist immediate manager with team motivation and performance monitoring
• Mentor associates to improve individual performance
• Consistently achieve individual and team performance targets under little to no direct supervision
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Requirements:

• Fluent in English
• Diploma and above
• No experience needed but preferred
• Fresh graduates welcomed
• Able to start on 23rd October 2023