Customer Service Representative

Maxim E-hailing Service; Kota Bharu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading ride-hailing company in Malaysia seeks customer support team members. Responsibilities include assisting users with service-related issues, consulting drivers, and promoting brand awareness. Ideal candidates are fluent in English, tech-savvy, and possess strong communication and problem-solving skills. The role offers stable remuneration, online training, and potential career advancement, all in a well-equipped office environment from 9am to 6pm, five days a week.

Benefits

Online training course

Stable remuneration with salary increases

Career advancement opportunities

Qualifications

• Result-oriented team player.
• Ability to operate using MS Office and Google Workspace.

Responsibilities

• Provide support to service users through chat, calls, and in-person.
• Consult service drivers on registration, app functionality, and cooperation terms.
• Conduct promotional activities to boost brand awareness.
• Monitor service rules compliance and report violations.
• Maintain contact with service users to offer new promotions.

Skills

Strong command of the English language

Highly developed communication skills

Problem-solving skills

Tech-savvy with MS Office and Google Workspace

Job description

Maxim E-hailing is one of the leading players in the fast-growing ride-hailing industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Malaysia.

You're an ideal candidate if:

you have a strong command of the English language.

you are a result-oriented team player with highly developed communication and problem-solving skills.

you are tech-savvy and know how to operate using MS Office and Google Workspace.

Responsibilities

• Provide support to users of our service in solving problems related to orders, processing their feedback and requests efficiently and in a short time, through chat, outgoing calls and personal interaction in the office.
• Provide daily consultations to service drivers on the online registration and EVP-licensing process, mobile app functionality, terms of cooperation with the brand, vehicle branding terms, and other work issues.
• Conduct regular outdoor promotional activities, support affiliate marketing process to increase brand awareness and expand our presence in the city.
• Constantly monitor the system for violations of service rules and promptly report such cases to the responsible team in order to minimize the likelihood of similar problems occurring in the future and protect the interests of our customers and drivers.
• Constantly stay in touch with users of the service and offer new terms of use and various new promotions through outgoing calls.

Working conditions & benefits

• Online training course for beginners.
• Stable remuneration per month (on hands) + salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance.
• On-site from a well equipped office (5-day working week, 9am - 6pm).
• Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Malaysia.

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